![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
Entry tags:
An emergency fix.....
This morning, I received an "emergency" fix to enhance a customer survey to add a question. This was requested by a general, and the unwritten rule is "whatever a general asks for, a general gets".
Now I have to drop the conversion effort for a few days, swap out what's in my head, and work on enhancing this survey. That's going to delay everything else.
I remember that a former boss of mine (and a retired Lt. Colonel) once said in an all-hands meeting, "Excellent customer service doesn't always mean saying 'yes' to the customer."
I'll work it, butunder protest I'm not terribly happy about doing so. :-|
Now I have to drop the conversion effort for a few days, swap out what's in my head, and work on enhancing this survey. That's going to delay everything else.
I remember that a former boss of mine (and a retired Lt. Colonel) once said in an all-hands meeting, "Excellent customer service doesn't always mean saying 'yes' to the customer."
I'll work it, but