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poltr1Today was not a good day. On the way to work, I swerved to avoid a dove in the road, and nearly ended up sideseiping a woman in a white car who was in my blind spot at the time. Later on the way to work, I hit a traffic jam on the highway. So I got off one exit early, and took "the back roads" to get to work.
Then one of the mail messages I had in my inbox this morning was the closure of a trouble ticket I called in to activate a data jack in an empty cubicle. The message was "jack already active", and the closure code was "Resolved (verified by user)". Not true. The network technician failed to contact me whatsoever -- in person, via voice mail or email. The ticket closure was the first indication that the work was done. This is the second time this has happened. I expected better customer service from the tech.
He may know his stuff technically, but he gets failing marks from me for customer care.
Then came the doozy. I had a mail message from one of my clients advising me of a change to a report database that needed to be done. I responded that I wanted to hear from another person first before I made the change, so that I didn't step on his toes. The client responded that the other person would not be concerned about the name change. That's when I told him off. I wrote a nastygram in response -- that I didn't want him putting words in other people's mouths, and that he should make the change himseld and not offload/dump it to me to do, and filed it to an "unsent" folder....but I didn't take his name off the recipients list. So I'm angrily typing away, and the mouse hand reaches for the mouse and clicks the "send" button before I'm aware what happened. Oops! And for some reason, I didn't have an option to recall the message. His response was "Unbelievable" and "out of line" -- he'd never seen me that angry. (I later received a response from the second person which confirmed what the first person said. I tol the first person, "You were right.")
I also had a call from someone whose account was removed from an access list last week on the direction of one of my other clients. She told me she was at a work stoppage. She called and left me voice mail while I was at lunch, and then an hour later. I couldn't wait to get confirmation from the person who gave me the direction, so I went ahead and reinstated her. Part of me wondered if she was using the "work stoppage" ploy to pull a fast one and get access to areas she shouldn't have had access to in the first place.
All day I was in a pissy mood. It felt like my heart was a big red ball with spikes. So I took that energy to my mens' group.....and let it out there. I'm feeling much better now.
Then one of the mail messages I had in my inbox this morning was the closure of a trouble ticket I called in to activate a data jack in an empty cubicle. The message was "jack already active", and the closure code was "Resolved (verified by user)". Not true. The network technician failed to contact me whatsoever -- in person, via voice mail or email. The ticket closure was the first indication that the work was done. This is the second time this has happened. I expected better customer service from the tech.
He may know his stuff technically, but he gets failing marks from me for customer care.
Then came the doozy. I had a mail message from one of my clients advising me of a change to a report database that needed to be done. I responded that I wanted to hear from another person first before I made the change, so that I didn't step on his toes. The client responded that the other person would not be concerned about the name change. That's when I told him off. I wrote a nastygram in response -- that I didn't want him putting words in other people's mouths, and that he should make the change himseld and not offload/dump it to me to do, and filed it to an "unsent" folder....but I didn't take his name off the recipients list. So I'm angrily typing away, and the mouse hand reaches for the mouse and clicks the "send" button before I'm aware what happened. Oops! And for some reason, I didn't have an option to recall the message. His response was "Unbelievable" and "out of line" -- he'd never seen me that angry. (I later received a response from the second person which confirmed what the first person said. I tol the first person, "You were right.")
I also had a call from someone whose account was removed from an access list last week on the direction of one of my other clients. She told me she was at a work stoppage. She called and left me voice mail while I was at lunch, and then an hour later. I couldn't wait to get confirmation from the person who gave me the direction, so I went ahead and reinstated her. Part of me wondered if she was using the "work stoppage" ploy to pull a fast one and get access to areas she shouldn't have had access to in the first place.
All day I was in a pissy mood. It felt like my heart was a big red ball with spikes. So I took that energy to my mens' group.....and let it out there. I'm feeling much better now.
