I just don't get the sales mindset.....
Feb. 21st, 2010 02:22 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
poltr1A representative for Time Warner Cable called me today. (Actually, they've been calling me for a month, but I wasn't around to pick up the phone when they called.) They wanted to sell me digital phone for $20/month.
They seemed so confident that I was going to switch. But I said no. And then they persisted: "I understand your resistance.....". What makes them think they're going to persuade me? (I know, it's in their script.) I had to think of something fast. Something that conveys, "No, no, hell no!" I thought, "Tell them I work for their competitor, or own stock in the phone company I have, and that switching over would create a conflict of interest." So I did. And it worked. I should have added, "Put me on your do not call list", but they were off the phone by then.
Don't people understand that if I want something, I'll go ahead and pursue it myself? I don't need people slamming me, trying to slam me, or verbally twisting my arm to buy their product. I hate that.
They seemed so confident that I was going to switch. But I said no. And then they persisted: "I understand your resistance.....". What makes them think they're going to persuade me? (I know, it's in their script.) I had to think of something fast. Something that conveys, "No, no, hell no!" I thought, "Tell them I work for their competitor, or own stock in the phone company I have, and that switching over would create a conflict of interest." So I did. And it worked. I should have added, "Put me on your do not call list", but they were off the phone by then.
Don't people understand that if I want something, I'll go ahead and pursue it myself? I don't need people slamming me, trying to slam me, or verbally twisting my arm to buy their product. I hate that.
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no subject
Date: 2010-02-21 08:24 am (UTC)The salespeople I *like* are the ones who are knowledgeable about what they sell, can answer factual questions about the product, and can tell me things like, "Okay, if I spend another $50 to get the next model up, what additional features does that get me?" I can describe how I want to use $PRODUCT and they can figure out what they have that might meet my needs. *Those* are the kind of salespeople I will recommend to others.
Telemarketing--which is what you experienced--is about the lowest form of salesmanship there is. Yet enough people buy things from telemarketers that the telemarketers persist at it. (Just like spammers. :-/ )