An emergency fix.....

[poltr1]

This morning, I received an "emergency" fix to enhance a customer survey to add a question. This was requested by a general, and the unwritten rule is "whatever a general asks for, a general gets".

Now I have to drop the conversion effort for a few days, swap out what's in my head, and work on enhancing this survey. That's going to delay everything else.

I remember that a former boss of mine (and a retired Lt. Colonel) once said in an all-hands meeting, "Excellent customer service doesn't always mean saying 'yes' to the customer."

I'll work it, but under protest I'm not terribly happy about doing so. :-|

Comments

[redaxe.livejournal.com]

Unfortunately, the big bosses in all organizations get what they want -- which is often not what may seem (or often be) what's best for the firm. And it's always a PITA for the folks who have to make it happen. Trust me, there are lots of folks who feel your pain.

Good luck making it happen, without too much confusion.